Privacy Policy

Sunstone Studio (“we,” “us,” “our”) operates the sunstonepj.app platform, a business management tool for permanent jewelry service providers. This Privacy Policy describes how we collect, use, disclose, and protect information obtained from users of our platform (service providers) and their end consumers (customers).

By using Sunstone Studio or interacting with a business that uses our platform, you agree to the practices described in this policy.

From service providers (account holders):

• Account information: name, email address, phone number, business name, and business details
• Payment information: billing details processed through Stripe (we do not store full card numbers)
• Usage data: how you interact with the platform, pages visited, features used

From end consumers (customers of service providers):

• Contact information: name, phone number, and email address provided through digital waivers, check-in forms, or point-of-sale transactions
• Waiver and consent records: signed liability waivers and SMS consent preferences
• Transaction data: purchase history, payment records, gift card information
• Communication data: SMS message content exchanged with service providers through our platform

We facilitate text message communications between service providers and their customers through our platform. The following applies to SMS/text messaging services:

• Consent: We send text messages to end consumers who have explicitly opted in by providing their phone number and checking a separate SMS consent checkbox on a digital waiver or check-in form. SMS consent is obtained independently from any waiver or liability consent.
• Message types: Queue position updates, service-ready notifications, digital receipts, aftercare instructions, appointment reminders, follow-up messages, and promotional messages (if separately consented).
• Message frequency: Varies by interaction. Transactional messages typically range from 1–5 messages per service visit. Marketing or follow-up messages are sent at the discretion of the service provider, subject to applicable regulations.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: You may opt out of text messages at any time by replying STOP to any message received from our platform. You will receive a confirmation message and no further texts will be sent.
• Help: For assistance with text messages, reply HELP to any message or contact us at support@sunstonepj.app.
• No sharing: We do not sell, rent, or share phone numbers or SMS consent data with third parties for their marketing purposes.
• Not required for purchase: Providing SMS consent is not required as a condition of purchasing any goods or services.

We use collected information to:

• Provide, maintain, and improve the Sunstone Studio platform
• Process payments and manage subscriptions
• Send transactional notifications (queue updates, receipts, aftercare instructions)
• Facilitate communications between service providers and their customers
• Provide customer support
• Analyze usage patterns to improve our services
• Comply with legal obligations

We share data with third-party service providers only as necessary to operate the platform:

• Stripe — for payment processing and subscription billing
• Twilio — for SMS/text message delivery and phone number services
• Resend — for transactional email delivery
• Supabase — for secure data storage and authentication
• Vercel — for application hosting
• Anthropic — for AI-powered features (Sunny AI mentor)

We do not sell personal data to third parties. We may disclose information if required by law, court order, or to protect the rights, property, or safety of our users or the public.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing and session management
• Row-level security (RLS) on all database tables ensuring tenant data isolation
• Regular security reviews and monitoring

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We retain account and transaction data for the duration of the service provider’s subscription and for a reasonable period afterward to comply with legal and business requirements. Waiver records and consent data are retained as required by applicable law. You may request deletion of your data at any time.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at support@sunstonepj.app.

Sunstone Studio is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or through the platform. Your continued use of the platform after changes constitutes acceptance.

If you have questions about this Privacy Policy or our data practices, contact us at:

Sunstone Studio
Email: support@sunstonepj.app
Website: sunstonepj.app