SMS Consent & Opt-In Disclosure
How customers opt in to receive text messages through Sunstone Studio
1. Opt-In Process Overview
Sunstone Studio is a business management platform used by permanent jewelry service providers. Before receiving service, each customer completes a digital waiver and check-in form on the service provider’s device or via a QR code link.
The opt-in flow works as follows:
- The customer visits a permanent jewelry service provider who uses Sunstone Studio.
- The customer is presented with a digital waiver and check-in form.
- The form collects their name, email address, and phone number.
- Below the phone number field, a separate, clearly labeled SMS consent checkbox is displayed. This checkbox is not pre-checked — the customer must actively select it.
- The SMS consent checkbox is optional — customers can decline SMS and still receive permanent jewelry services.
- Checking the box and submitting the form constitutes express written consent to receive text messages.
2. Visual Demonstration of the Opt-In Form
Below is a static representation of the actual waiver and check-in form that customers complete. The SMS consent checkbox and disclosure language are highlighted.
The above is a static visual representation of the live form at sunstonepj.app/waiver (accessed in-person on the service provider’s device or via QR code). The SMS consent checkbox is separate from the waiver agreement and is not pre-checked.
3. Consent Details
Message Types
- Queue position updates (e.g., “You’re #3 in line”)
- Service-ready alerts (e.g., “You’re next! Please head to the service area”)
- Digital receipts with purchase summary
- Aftercare instructions for permanent jewelry
- Appointment reminders
- Follow-up communications from the service provider
- Promotional offers and announcements from the service provider (e.g., “Join us at the Saturday market this weekend for 15% off bracelets!”)
Consent is not a condition of purchase. Customers who decline still receive service.
Message Frequency
Typically 1–5 service messages per customer visit, plus occasional promotional messages from the service provider. Message frequency varies based on the services used and the customer’s interaction with the business.
Opt-Out
Reply STOP to any message to unsubscribe immediately. A confirmation message will be sent, and no further messages will be delivered. Customers can also request removal by contacting support@sunstonepj.app.
Help
Reply HELP to any message for assistance, or email support@sunstonepj.app.
Cost
Message and data rates may apply depending on your mobile carrier and plan. Sunstone Studio does not charge customers for receiving text messages.
Not Required for Service
SMS consent is not required as a condition of purchasing permanent jewelry services or any other goods. Customers may decline the SMS checkbox and still complete the waiver and receive service.
No Sharing
Phone numbers and SMS consent data are never sold, rented, or shared with third parties for marketing purposes. Data is used solely to facilitate communications between the service provider and their customer through the Sunstone Studio platform.
4. Sample Messages
Below are examples of the types of text messages customers may receive after opting in:
5. Platform Information
Platform name: Sunstone Studio
Website: sunstonepj.app
Opt-in page: sunstonepj.app/waiver (accessed in-person on the service provider’s device or via QR code)
Privacy policy: sunstonepj.app/privacy
Terms of service: sunstonepj.app/terms
Support email: support@sunstonepj.app
Sunstone Studio uses Twilio for SMS delivery. Each service provider business on our platform is assigned a dedicated local phone number for customer communications. All messages are sent from these dedicated numbers, not shared short codes.